MLaveau

If for any reason you have changed your mind, we will not provide a refund. Under exceptional circumstances we may re-consider providing you present satisfactory proof of purchase.

If you believe an item is faulty or has a major failure, you have the right to request a refund or exchange under our customer guarantee protection. For more information on our Returns Policy please click here.

All our products are made to go so we keep our stock levels to a minimum to maximise product freshness. Most of our products are completely free from artificial preservatives, which means the shelf life tends to be around 12 months for best results. All of our products shelf life is tested and will be noted on the product page itself.

All of our products have been carefully formulated and undergo a thorough external safety assessment for their intended use.

We do not recommend using products on the breast area directly before breastfeeding to avoid ingestion of the product by the baby. Our products are not designed to be ingested orally. For any further concerns using any product during breastfeeding/pregnancy we always recommend consulting with your GP.

Most of our products are gluten and nut free. If any of our products are not gluten or nut free, we will highlight it on the product page so you are aware.

Please note that all of our products are produced on machinery that may also produce products that are not gluten or nut free, and as such, cross contamination of gluten or nut traces cannot be prevented.

We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as. Your name, address and other critically sensitive information like credit card details. Information passed between your computer and our Web site cannot be read in the even someone else intercepts it.

Once your order has been placed, we usually start processing it immediate so it’s not currently possible for us change it or cancel it prior to dispatch. Make sure you enter your details carefully at checkout to ensure all details are correct. If you do wish to cancel your order, we will be happy to assist you return your order once you have received it. For more details on order returns click here.

Unfortunately, we are unable to amend your order if a discount or gift voucher code was not originally applied at checkout. If you are experiencing problems when trying to use a voucher code contact us before placing your order as we cannot apply a voucher code after an order has been placed. You can reach us through our contact page here or send us a message via any of our social media channels and we will respond as soon as we can.

When you place an order, we try to dispatch it within 24 hours. You should expect to receive a confirmation email of your order straight away and 24-48 hours later you should expect to see a confirmation email of dispatch. However, if you do not receive an email, it may have gone into the spam folder on ay have been rejected by your security systems if our email was not added to your contacts.

We dispatch orders Monday through to Saturday. Orders are usually dispatched within 24 to 48 hours, though it can take longer in certain circumstances. In which case we will update you accordingly. Orders received on a non-working day will be dispatched the next working day. Please refer to our Delivery page here for further information on delivery times dependant on location.

If you place multiple orders within a short period of time, your orders may be consolidated. If you order is made up of multiple items, some items may be dispatched separately. If this does happen, you will only pay once and we will send you a confirmation e-mail to advise there is more than one parcel.

The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel. If you do not collect your parcel within a specified timeframe, usually 7 days or 3 delivery attempts, the parcel will be returned to us and you will need to arrange with us for a new delivery and pay the costs incurred in resending the parcel.

If for any reason you have changed your mind, we will not provide a refund. Under exceptional circumstances we may re-consider providing you present satisfactory proof of purchase.

If you believe an item is faulty or has a major failure, you have the right to request a refund or exchange under our customer guarantee protection. For more information on our Returns Policy please click here.

If for any reason you have changed your mind, we will not provide a refund. Under exceptional circumstances we may re-consider providing you present satisfactory proof of purchase.

If you believe an item is faulty or has a major failure, you have the right to request a refund or exchange under our customer guarantee protection. For more information on our Returns Policy please click here.

If an item you ordered is damaged, incorrect or missing, please contact us via our contact page or via any of our social media channels and we will get back to you immediately. State your order number, your name and details of the problem and whether you require a refund or a replacement. Following that, we will advise you how to proceed. Damages, defects, missing items or any errors not reported within 7 days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered free of charge. You will be asked to send back the damaged or wrong item in its original packaging, so please retain the goods.

Unfortunately, mistakes can happen. If you think you have been refunded the wrong amount get in touch with us with the order number and the required refund amount. Take into account that delivery charges are non-refundable so you will be refunded the full value of the items returned only. If a discount or gift voucher was applied to your original order, then we will take this into account when refunding you the amount of the order.

We don’t currently have a panel of testers. If you’d like to express your interest in testing our products pre-release, send us an email or dm through any of our social channels. We usually promote testing opportunities through our social media channels to give everyone an equal opportunity to get their hands on some pre-release testers of up and coming products.

We do not sell wholesale. We are an online retailer and sell directly to our customers. We do however have an Ambassador Program you can be a part of if you wish to distribute our products through your own brand. Bear in mind we do hold every right to cancel an Ambassador account if we believe you are not representing us or our products correctly.

We don’t currently have a phone line available for query purposes and would therefore prefer you to contact us via e-mail or any of our social media channels. This enables us to respond to all your queries quickly and efficiently. We may in the future activate a customer line to handle queries if we deem it efficient for operations and satisfactory for you.

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