MLaveau

MLaveau Gift Cards

£10

Shopping for someone else but not sure what to give them? Give them the gift of choice with a MLaveau gift card.

Gift cards are delivered by email and contain instructions to redeem them at checkout.

Our gift cards have no additional processing fees.

Butyrospermum Parkii (Shea Butter), Argania Spinosa Kernel Oil (Argan Oil), Tocopherol (Vitamin E), Cera Alba (Beeswax), Lavandula Angustifolia (Lavender Essential Oil), Geraniol, Linalool & Limonene1

Orders are dispatched within 1 working day from London, United Kingdom via Royal Mail (tracked) unless special or express delivery is selected. We offer same day dispatch for orders placed before 12pm. During busy periods, it may take longer to process orders. Please note that UK deliveries may be affected over bank holidays.

Our economy European and International orders are currently taking up to 4 weeks to reach customers in some locations. Please be aware when selecting your delivery option at checkout.  

We recommend you wait until the delivery timeframe for your order has passed before contacting our customer service team in order to help them deal with the volume of enquiries.

Please find our shipping timings and fees below.

Region Cost Carrier Delivery Time
UK FREE (Orders over £40 - £4.95 for Orders below £40) Royal Mail 1st Class 1-3 working days.
Please allow up to 10 working days
EU FREE (Orders over £40 - £5.95 for Orders below £40) International Economy 5-10 working days.
Please allow up to 21 working days
Europe Non-EU FREE (Orders over £40 - £5.95 for Orders below £40) International Economy 5-10 working days.
Please allow up to 31 working days
Rest of World FREE (Orders over £60 - £9.95 for Orders below £60) International Economy 10-14 working days.
Please allow up to 31 working days
Europe Tracked £9 International Tracked 5-10 working days.
Please allow up to 31 working days
Rest of World Tracked £15 International Tracked Parcel 7-14 working days.
Please allow up to 31 working days

Please note you are responsible for any customs charges related to your shipment if these apply.

Economy International Delivery Service: Please let us know if your package doesn’t arrive within 21 days of placing your order. If your package does not arrive within this time frame, we will then investigate and advise you on the next steps.

FULL DELIVERY TERMS

1. We will process all orders within 24-48 hours. Where there is a delay in the supply of goods, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.

2. Orders will be sent to the delivery address that you have submitted at checkout. We cannot be held responsible if that delivery address is incorrect.

3. We will deliver the goods following the delivery option selected by you during the order process. Any delivery time scales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.

4. Please note that we will monitor every country's delivery service and should there be a problem in that country, we will inform the customer with some extra postal options.

DELIVERY UPDATES

*Please note that our economy deliveries to countries outside of the United Kingdom are taking up to three weeks to arrive due to the current situation around Covid-19. We will be updating this page constantly when things change, so please check back in. If you have selected the economy delivery option at checkout, please wait for 3 weeks before contacting our customer service team. 

RETURNS & EXCHANGES

At MLAVEAU our priority is to make you look good, feel good and give back to our communities. We are committed to providing the best quality products and service to our customers and this is reflected in our Refund Policy.

1. RETURNS

If for any reason you have changed your mind, we will not provide a refund. Under exceptional circumstances we may re-consider providing you present satisfactory proof of purchase. The product must also qualify with the following criteria’s:

  • Must be in a saleable condition;
  • Unused with all original packaging;
  • Returned to us with any gift or promotional/additional items received where applicable;
  • Exchange or refund requested within 14 days of purchase.

NOTE: If you need to notify us of a change in address, please make sure it is submitted within 2 hours of ordering. Contact us via email or through our Contact Us page with the subject ‘Change of Address’ to hello@mlaveau.com

Please be aware that we ‘MLAVEAU’ reserve the right to not offer an exchange or refund should you change your mind.

2. YOUR RIGHTS

  • If you believe an item is faulty, you have the right to request a refund or exchange under our customer guarantee protection.
  • If there is a major failure with an item purchased, you may choose a refund or exchange. Should the failure be minor, we will replace the relevant item.
  • MLAVEAU will require satisfactory proof of purchase before providing a solution under our customer guarantee protection.

 3. REFUND

  • Refunds will be given using your original payment method
  • If the order was not delivered successfully due to incorrect address or because it was unclaimed, MLAVEAU has the right to charge for the product to be re-shipped.

4. GIFTS, PROMOTIONS AND ADDITIONAL ITEMS

  • Where item is purchased with a gift, promotion or with a bonus additional item, they must be returned. If you are unable to return the gift, promotional or additional items, the value of any available refund will be reduced by the value of the gift, promotion or additional item.

 5. SALES

  • If items purchased are on sale they will not be refunded.

For any further queries check out our FAQS or send us a message via our social channels or Contact Us page.

If you wish to make a return under a customer guarantee protection please contact us at hello@mlaveau.com

 

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